kcauptti@kcau.ac.ke tel: +254 709 813 800

Vivian Arango

Schools

Designation

Senior Trainer

Staff E-mail Address

vivian@kcau.ac.ke

Academic Qualification

  • Masters in Business Administration (specializing in Marketing)
  •  Bachelor of Commerce Marketing option
  • Diploma in Business Administration

Profile

Vivian is a Senior Trainer specializing in Leadership Development, Team Building, and Management. She has extensive experience in administration and management across various departments at KCA University. She previously served as Senior Assistant Registrar and Head of Examinations in the Registrar’s Office, where she championed the streamlining and realignment of the Admissions and Examinations departments through policy and process reviews, as well as the automation of admission and examination processes. These initiatives significantly improved the delivery of quality services to students.

Vivian has served as a team leader in various departments, gaining extensive experience in fostering teamwork, enhancing collaboration, and achieving departmental objectives. She has also participated in several university committees, including Admissions, Student Academic Disciplinary, Graduation, and Dean’s Committees. In addition, she is passionate about mentoring and guiding students to develop the skills and competencies required to meet the demands of the modern workplace.

Selected Publications: Books, Refereed publications & Non Refereed publications

Conferences & Chapters

  • Customer Care Training
  • Ethical Risk Management Program
  • Performance Management and Appraisal- Balanced Score Card Training
  • Customer Relationship Management) Ethics
  • Leadership Development Training
  • Risk and Integrity Awareness, Quality Assurance and Customer Care
Vivian Arango
vivian@kcau.ac.ke